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Ecommerce Website Maintenance Packages: What to Include

By Jeremy Kenerson, Founder and CEO at DeskTeam360

Last updated . The WordPress, Google and Shopify guidance and the plan prices were checked October 1, 2026. DeskTeam360's details were checked September 25, 2026.

An ecommerce website maintenance package should cover the store's software updates, backups, security, speed and a regular test of the checkout. It needs more than a brochure site package, because a store takes orders and payments, so more can break after a change. Split the work into tiers by how often each store changes and how much testing it needs.

DeskTeam360 publishes this site, and it's named below as one option.

What should an ecommerce website maintenance package include?

At a minimum, a store package covers updates, backups, security, speed and checkout tests, plus room for small changes. Each item below is something a store owner would notice if it stopped.

  • Software updates. The platform, the theme and every plugin or app. WordPress.org advises keeping plugins current, for both security and speed.
  • Backups. WordPress.org advises regular database backups, and one before every upgrade.
  • Security checks. Malware scans and alerts.
  • Uptime checks. An alert when the store goes down.
  • Speed checks. A look at load times on the main pages.
  • Checkout tests. A test order from cart to confirmation email.
  • Small changes. Product updates, banners and sale pages.

For packages that fit any kind of site, see website maintenance packages.

How is store upkeep different from upkeep on a brochure site?

A store has more moving parts: products, carts, payments, shipping rules and the apps that run them. Any of those can break after an update, so a store package needs more testing.

Shopify's own help pages warn that every extra feature on a store, such as apps, images or videos, can make it slower. That's why a store package should look at speed each time something new goes in, not only once a month.

Other ways a store differs:

  • Orders keep coming in. Updates need a quiet time and a fresh backup first.
  • Payments and shipping need testing. Run a test order after any change to payment or shipping settings.
  • Products change all the time. New stock, prices and sales mean steady small edits.
  • Apps pile up. Each one is something else to update and check.

For speed work in detail, see website speed optimization.

What should you check on an online store every month?

Use the same list every month, in the same order, and write down what you find. A fixed list means nothing gets skipped when the month is busy.

  1. Place a test order from the cart to the confirmation email.
  2. Check that order and shipping emails still go out.
  3. Run updates on a test copy first, then on the live store.
  4. Confirm the latest backup can be restored.
  5. Check page speed. Google says a good page shows its main content (Largest Contentful Paint) within 2.5 seconds.
  6. Look for broken links and missing product images.
  7. Review the installed apps and plugins, and remove the ones nobody uses.
  8. Read the security and uptime alerts from the month.

For the WordPress task list behind several of these steps, see WordPress maintenance.

To list the store jobs you'd rather not do yourself, you can get DeskTeam360's Task Delegation Template.

Get the Task Delegation Template

How do you split store maintenance into tiers?

Split by how often a store changes and how much testing it needs, not by store size alone. Three tiers are a simple place to start.

Tier What it covers Who it fits
Basic Updates, backups, security and uptime checks, and a monthly test order Small stores that rarely change
Standard Everything in Basic, plus speed checks, an app review and a set number of product updates Stores that run regular sales or add new stock
Plus Everything in Standard, plus updates tested on a copy first and more change requests Busy stores with many apps or custom features

For a price check, WordPress maintenance plans are listed at $39 to $99 per site a month on GoWP's pricing page, and $89 to $359 a month on WP Buffs' pricing page, as of October 2026. Those are general WordPress plans, not store plans, so price your store tiers on the testing they add.

For turning these tiers into a plan you sell, see website care plans.

Who should do the work behind a store maintenance package?

Pick someone who knows the store's platform and can test a checkout, not only run updates. That can be your staff, a contractor or an outside team working under your name.

Here's DeskTeam360, as one example. Its web work includes WooCommerce, along with WordPress, landing pages, bug fixes and custom features. Its plans cover upkeep too, from updates and backups to security and uptime monitoring and speed work. Agencies can have it work behind their own name, and their clients don't see DeskTeam360 at all. Every plan can be delivered white label. A North American account manager assigns each task, manages it, and checks the work before the client sees it.

Before you hand store work to anyone, read how to outsource, step by step.

More on WordPress and website maintenance

To write up the store upkeep you'd pass on first, you can get DeskTeam360's Task Delegation Template.

Get the Task Delegation Template

Sources

All checked October 1, 2026. DeskTeam360's pages were checked September 25, 2026.

What changed

  • October 22, 2026: First version of this page.